Shams Hot Chocolate

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return. Eligibility for Returns To be eligible for a return, the item must be in the same condition you received it—unused, unopened, and in its original packaging. Proof of purchase is required. Due to the nature of our products, opened or used food items are not eligible for return. How to Request a Return To start a return, please contact us at info@shamseveryday.com within 7 days of receiving your order. If your return request is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted. For any return-related questions, contact us at info@shamseveryday.com . Damaged or Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at info@shamseveryday.com so we can evaluate the issue and make it right. Non-Returnable Items The following items cannot be returned: Perishable goods (including coffee and food products) Opened or used items Custom or special-order products Sale items and gift cards Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since approval, please contact us at info@shamseveryday.com .